TERMS AND CONDITIONS
1. ACCEPTANCE Acceptance of our quotation or the placing of an order shall constitute acceptance of these terms and conditions in their entirety, unless specifically varied in writing by Mahi Printing & Signage Ltd.
1a. FINANCIAL.a Orders under $500.00 must be paid in full when the order is placed. b. A minimum 50% deposit is required on orders over $500.00, the remaining balance due upon completion of the order. c. Cancelled orders will be subject to a 10% cancellation fee, and if artwork has been sent, a minimum cancellation fee of 25% will be applied. d. No refunds after 30 days from the date of the order. e. Deposits may be applied to other goods and services if requested by the customer. f. There will be a $50.00 service fee on all checks returned due to non-sufficient funds
2. QUOTATIONS AND ESTIMATES(a) Quotations are based on current costs of materials and services and unless otherwise agreed in writing, are subject to amendment to meet any rise in such costs between the date of quotation and the date of execution, except that such quotation shall be held firm for 30 days.
(b) When quotations are based on specifications, roughs, layouts, samples, dummies or printed, typewritten or other good copy provided by the client, any extra work or cost caused by any variation by the customer of their original instructions or specifications shall be additionally chargeable.
3. YOUR SUBMISSIONS
Order processing will begin when the following items are complete: Press-ready files are received / Artwork is Approved. Payment is processed
4. PROOFS
If requested by the customer, proofs of work will be submitted for the customer's approval prior to printing. No liability is accepted for any errors not corrected by the customer on proofs.
To ensure proper colour matching customer must purchase a press match proof. Customer supplied proofs are not acceptable as they are not calibrated to our presses. Jobs without proofs will be printed following generally recognized industry standards. Because of differences in equipment, processing, proofing substrates, paper, inks and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and completed job shall constitute acceptable delivery. Please note that your monitor's calibration affects what you see on your screen. The colors on the printed products may differ from what you see on your screen. Please keep in mind that while we will try our best to match proofs, Mahi Printing & Signage Ltd DOES NOT GUARANTEE COLOR MATCHING.
5. PRINT/DELIVERY SCHEDULE
The delivery schedule comes into effect once a proof is approved. If the client chooses "no proof required", then the delivery schedule comes into effect once the payment is received. The expected delivery time may vary due to weather or machine failure or any other cause not in our hands.
6. OUTSIDE WORK
Where the performance of any contract with the customer requires Mahi Printing & Signage Ltd. to obtain goods or services from a third party, the contract between us and the customer shall incorporate, and shall be subject to, the conditions of supply of such goods and services and the customer shall bear the full cost of such goods or services. Mahi Printing & Signage Ltd take no responsibilty from the services provided by third party which we hire on contract basis on behalf of our client.
7. OVERS & UNDERS / Installation
Mahi Printing & Signage Ltd. makes every effort to deliver work in the precise quantity ordered, but the customer agrees to make no claim for damages in the event that the quantity delivered is within 10 percent of the quantity specified; credit shall be given for such shortfall and such excess shall not be chargeable.
There may be an Error of 0.1 to 1% in installation jobs
It is the Client Responsibility to get approval from Property owner/ or required authorities. Client should inform his/her Neighbourhood about the work date so there will be no surprises during installation. We will charge waiting time $60/hr if the work is stopped by any Neighbours or property owners. In some cases once we start installation we cannot stop it in the middle so please get approval from required authorities.
10. CLAIMS
All claims in respect of work, or the quality or quantity thereof, shall be made in writing within 5 days of receipt by the customer. In the absence of such a claim, the work shall be deemed to have been received, checked and accepted as fully complying with the customer's specifications.
11. PAYMENT
All funds are taken in CND. Payment must be received before an order is processed.
12. REFUSAL OF SERVICE
We reserve the right to refuse any order at our own discretion (e.g., due to inappropriate or distasteful subject matter.)
13. FILE ERRORS
Mahi Printing & Signage Ltd. will contact the customer when errors are detected in their supplied files. The customer will be alerted to the issue and given the following choices:
- Resubmit a corrected file (this will be treated as a new order). A $15 processing fee will be charged.
- Request an estimate for Mahi Printing & Signage Ltd to correct the files. This action will require additional payment before the order will proceed.
14. REFUNDS AND CANCELLATIONS
There will be no refund for any deposits or payments. However in certain conditions, where we have not started work on your job, we can give you instore credit toward any job. For orders already completed, no refunds will be given. For jobs already started, deposits will not be transfer towards any other job. To cancel an order, you must call 403-590-1030 and speak to one of our agent. (Messages in Voice mail are not accepted as cancellation)
15. LIABILITY
Mahi Printing & Signage Ltd. shall not be liable for indirect or consequential loss, or for any loss to the customer arising from third party claims or delay of delivery. If there is some error in the job, we will fix it ourself, if customer get it fixed from other sources then he/she will void the warranty and we are not liable for any costs that occur from third party services.
16. FORCE MAJEURE
Contracts and deliveries may be suspended or delayed in the event of any strike, lockout, trade dispute, fire, tempest, breakdown, riot, theft, crime, civic disturbance, war, legislation, force majeure, the inability of the printer to procure essential materials due to any of the foregiong causes, or any other occurrence beyond our control preventing or retarding performance of the contract or delivery of work, and no responsibility shall attach to Mahi Printing & Signage Ltd. for any delay, default, loss or damage resulting from any of the above causes, and the customer undertakes not to bring any claim for damages against Mahi Printing & Signage Ltd. arising from any circumstance described herein.
17. GENERAL LIEN
In respect of all unpaid debts due from the customer, Mahi Printing & Signage Ltd. shall have a general lien on all goods and property in our possession and shall be entitled on the expiration of 14 days (or such other period as we may stipulate) notice to the customer, to dispose of such goods or property as we think fit and to apply the proceeds towards satisfaction of such debts. Such lien shall further extend to all goods produced or supplied by us wheresoever located, for which payment has not been received, and we shall be entitled to enter the customer's premises and repossess such work and dispose of it, applying the proceeds towards satisfaction of the debt, without that such repossession and or disposition shall annul or diminish in any degree the obligation of the customer with respect to remaining unpaid amounts, nor mitigate the rights and recourse of the printer under law for full recovery of said debts and costs of collection thereof.
18. UNPAID INVOICES
All payments are due when job is finished. Customer must pay his/her balance, otherwise daily 19% interest will be charged on unpaid amount. We will try to connect with client to recover money, when unsuccessfull, we will send them to collection and client has to pay all the collection charges plus the time involved in collecting money. Collection charges will be minimum of $1500 or 50% of the unpaid balance, whichever is higher.
19. Artwork Storage
For all artwork we take backups periodically, and all the data is property of Mahi Printing & Signage Ltd and can refuse without reason to give copies of artwork stored on our machines.
20. CUSTOMER'S PROPERTY AND MATERIAL SUPPLIED BY CUSTOMER
- Customer's property and all property and material supplied to the printer by or on behalf of the customer (including goods in transit) are held at the customer's risk and Mahi Printing & Signage Ltd. accepts no liability whatsoever for loss of, or damage to, such property or material unless otherwise agreed in writing.
- The risk and cost of all spoilage of customer supplied materials shall be borne by the customer.
- Where the customer supplies materials, they shall supply an adequate quantity to provide for in-production run up and spoilage and Mahi Printing & Signage Ltd. shall assume that such materials are supplied in the necessary quantity.